Privacy & security
Card security
Our online payment system is provided by Shopify, one of the largest e-Commerce service providers in the world, and is certified to top-level card industry security standards (PCI-DSS level 1), allowing you to order in confidence. We adhere to the privacy & security standards set by the card industry and Paypal. Your credit card or Paypal details go directly to the card payments handler through a secure encrypted connection. We do not see your card details and they are not kept on file.
Privacy
All personal details we request are to enable us to process your order, and are stored in accordance with Data Protection regulations. Your details are treated as confidential & will only be used by us and not passed to any third parties except partners (specifically the relevant payment processor and shipping agent) involved in fulfilling your order.
We'll use your email address to send you our occasional newsletter, but only if you've consented to this, and all such emails will provide an option to unsubscribe from future mailings.
Should you have any concerns about the security or use of your personal details, or wish us to remove or adjust any of these, just contact us via email to sales@shadowhorse.co.uk, or by writing to our Registered Office address as shown on the "Contact Us" page.
Cookies
Our site uses 'cookies', which are small pieces of information stored on your computer that enable our site to recognise you and offer you a better service. They don't harm your computer and our use of them is not intended to impinge on your privacy - we do not use cookies for tracking ads or other intrusive forms of marketing. If you wish you can adjust your browser settings to exclude cookies, but this is likely to limit the functionality you can obtain from our and other sites.