General trading policies

Customer care

We are a family run business with a passion for riding and equestrian products, and a total focus on delighting our customers. We look for innovative, exceptional products that will give long service and excellent value. And we pre-test and routinely use all the products we sell to ensure they meet our standards.      

 

Delivery & returns

We aim to fulfil orders quickly and ensure customers are informed of their status and any issues. Our detailed terms and charges in relation to delivery and customer returns is stated here.

 

Privacy & security

We want you to be confident that shopping with us is safe, and we take customers' privacy and security extremely seriously. See our privacy & security & policy here.

 

Product details and prices

We take care to ensure that product details on our website are accurate and up-to-date, but cannot be held responsible for minor inaccuracies. We reserve the right to change prices, discontinue lines etc. as necessary. Orders are final only when accepted by us – in the event we have to adjust a price or substitute a product ahead of this point we will notify you by email with an option to cancel.

All prices are inclusive of VAT at the current rate where applicable.  As stated under Delivery & Returns, our prices remain the same for orders delivered outside the EU, even though VAT is not chargeable on such orders.    

 

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