Contact us

Have a question or want advice?

Need to exchange or return something?

Want to give us feedback?

Please send your message via this form

You can also:

Email:, or

Phone: 01628 302301 (from outside the UK +44 1628 302301)


Our hours

We're a small family business with no army of customer service people. We handle emails, Facebook messages and calls 9-5 weekdays, and even during these hours are often unable to answer phone calls immediately. Please preferably email or use Messenger, or if necessary leave us a phone message, and we'll get back to you as soon as we're able. Bear with us if sometimes we don't respond as quickly as you expect. 

Our locations 

We don't have a fixed shop, and for now have suspended trading at major shows & events. We and our stock are based near Marlow, South Bucks.  

If you need to return a purchase or testers to us, please see our "Returns" page here.

Our administrative address and registered office for correspondence including accounts, etc. (but NOT for returns) is Shadow Horse, 5 Pound Lane, Marlow SL7 2AE  


Shadow Horse is the trading name of Shadow Horse Partners, LLP, registered in England no OC366494. VAT number  (GB) 119 5210 34