Customer testimonials

"Thank you so much for sorting that all out for me I can’t thank you enough, your customer service has been exemplary."
Sally H

"The girth arrived today,  thank you. Is there anywhere I can leave a review for journey company,  the service and communication has been fantastic. Thank you"
Tracy S

"I would just like to say a massive thank you for the fantastic service I have received from yourselves. I contacted you about purchasing a suitable Silver Crown Bridle for my horse with sensitive ears, I also sent a picture of my horses head. I received a phone call from a lovely helpful lady who advised me which headpiece and noseband to choose. I received the bridle the same week, put it on my horse, took a picture and sent it to yourselves.  Received a phone call the following day to confirm I had fit it correctly. The bridle is beautiful and my horse seems very comfortable.
On-line customer

Thank you so much for everything, it is so nice to received excellent service these days. I will certainly recommend your company to all my friends, had many comments already about the bridle."
Vicky C

"If you ever need a testimonial or recommendation please do let me know, I've bought a number of items over the years from Shadow Horse and never been disappointed, everything I've bought is still in use!" 

Kimberly M 


"Great customer service & great products, I will recommend & spread the word to my horsey friends"
Wendy F


"Can I take this opportunity to thank you for your excellent customer services and help.  I will definitely be recommending you to my friends.."
Alison P 


“Thank you very much for lending me this [tester] pad. Not only has the product solved my saddle problem, but I have to commend yourself and Dan on your excellent service"
Myra N


"Wow. Amazed at the speed you sent my order out. Wasn't expecting it until January. Thanks ever so much. Will be recommending you"
Annabelle M


"I'm just letting you know the bridle I got on Thursday at Burghley fit perfectly.  Thank you for all your help - the noseband is perfect, she is happier in it many thanks
Elaine T 


"The service I have received from Shadow Horse has been excellent. Having decided to buy a lovely Silver Crown bridle from Shadow Horse, I needed advice on which headpiece to choose to ensure as comfortable fit as possible. Chloe kindly came out to my yard with the full range of headpieces and we tried each one to find the perfect fit. Chloe was able to offer expert advice and product knowledge..."
Emma W


"Thank you for being so helpful at Burghley regarding the bridle I brought last year. Amazing products. Keep up the great work. xxx
Sandra L


"Hi Chloe. Pad arrived safely this morning, looks superb. I have 2 of the xc ones after winning one years ago in an Eventing mag competition and buying another at Badminton. They are an absolute bargain at normal price never mind in the sale!

Thanks once again for your quick response to my enquiry if only all businesses were like Shadow Horse!"
Gillian C


"Thanks, Chloe. Pad arrived (already), perfect, love it and thanks for all your service!  Regards"


"With grateful thanks for superb customer service"

"Thank you!  Item received.  Amazing service - really very much appreciated"