Refund policy

We'll cheerfully cancel or amend an order, or refund or exchange purchased items provided you notify us and return any delivered products within 30 days of receipt, unused and in resaleable condition with their original packaging. We regret we can't accept cancellation or amendments to orders or returns of products (unless faulty) that are indicated as "Special Order" because they are not part of our normal stocked range and are ordered to customers' specific requirements.

For international orders, we'll deduct from the refund any net shipping costs we've incurred (ie actual shipping costs less shipping charges paid), and for VAT & duty-paid EU orders, the amount of customs charges we have paid out. 

Goods considered faulty must be returned within 90 days of purchase. On receipt we'll examine them and consult with our supplier where necessary. If found to be faulty, we'll repair or replace them as we consider appropriate.  

We don't cover or refund return postage costs, except in the case of faulty items or shipping errors.

If you want to exchange an item you've bought (eg if you need a different size), please follow the returns procedure below. We don't charge extra postage for sending out exchanges, and any price difference between the exchanged products will be refunded or requested from you as appropriate. It's faster if you order the new product you need and then send us the return for a refund, rather than waiting for us to send out the replacement after the return has arrived: the overall cost is the same either way. 

1.  If you simply wish to cancel an order that hasn't yet been shipped to you, you can if you wish just sign in to your account on our website via this link, identify the order you wish to cancel, and follow the cancellation procedure. Otherwise please email us first at sales@shadowhorse.co.uk with your name or order number, indicating the reasons for the return and the action you want us to take. 

2. If you're a UK customer, please post the return by Royal Mail to