How we aim to help

At Shadow Horse we don't just aim to find and sell the best equestrian products available: we want you to get the right product for you and your horse's needs. Here's how we offer help:


On-line help

Before ordering please read our sizing and fit and product care guides.

For specific problems and needs, take advantage of our help & advice sections - "Solutions for your horse" and "New horse checklist", as well as the tailored Collections within our "Shop".


Personal advice

If you need further input or advice before buying, just email or phone us. We'll advise on the best solution based on what you tell us about your needs and your horse's characteristics, and we won't recommend anything unless we believe it will work.  If we feel the right product is one we don't sell, we'll point you to another retailer that sells it.


Tester products ("Try before you buy")

For some products we have a limited set of 'testers' that we're happy to send out to prospective customers when available, to try out for effectiveness or fit before buying. We ask you to pay for the product to provide a deposit: if you decide to buy, just return the tester and we'll send out the product you've chosen; if you decide not to buy, return the tester and we'll refund the price less a £20 charge.

We do ask that testers are returned within 2 weeks maximum promptly and in good condition for use by others.  

See our Tester Products Collection for full details   


Yard visits

Occasionally where telephone conversations, photos etc. aren't enough to identify the right solution we may offer to make a yard visit, bringing appropriate testers. We only do this when we feel the visit is needed and would be worthwhile, and we normally make a charge - agreed in advance - depending on the distance involved, etc.           



"The service I have received from Shadow Horse has been excellent. Having decided to buy a lovely Silver Crown bridle from Shadow Horse, I needed advice on which headpiece to choose to ensure as comfortable fit as possible. Chloe kindly came out to my yard with the full range of headpieces and we tried each one to find the perfect fit. Chloe was able to offer expert advice and product knowledge..."
Emma W


"I'd like to acknowledge Chloe's help on the dressage bridle I bought at Burghley. She spent quite some time studying pictures on my IPhone of my horse before determining what would fit best. She educated me on the differences in head shape, size, proper fit and how/why she determined her choice. As well she made darn sure all the parts were in the bags as the return trip would have been significant from Canada. I brought my purchase home and the bridle fit perfectly! Thanks to the gal who gave me such fabulous service. Oh and your bridles are super too.."
Lois W


"I would just like to say a massive thank you for the fantastic service I have received from yourselves.

I contacted you about purchasing a suitable Silver Crown Bridle for my horse with sensitive ears, I also sent a picture of my horses head. I received a phone call from a lovely helpful lady who advised me which headpiece and noseband to choose. I received the bridle the same week, put it on my horse took a picture and sent it to yourselves received a phone call the following day to confirm I had fit it correctly. The bridle is beautiful and my horse seems very comfortable.

Thank you so much for everything, it is so nice to received excellent service these days. I will certainly recommend your company to all my friends, had many comments already about the bridle.
Vicky C



See more customer testimonials here