We have 'tester' versions of certain Fenwick Liquid Titanium products so you can try out the technology before buying. Here's how it works:
Requesting a tester: Our Fenwick testers are listed in the drop-down box above: just order via this page as you would a normal product. You pay the same price as for a new one; this acts as a deposit towards return of the tester. If you decide to buy, return the tester and we'll send out the product you want. If you decide not to buy, return the tester and we'll refund the full amount paid less a £20 charge. Please note that the tester service is only available to UK-based customers.
"Out of stock" message: If the message "Out of stock but can be ordered", appears, it means the tester is currently out for use by someone else. We'll send it to you as soon as it's returned. (If you contact us we can give you an estimate of when we expect it back).
Prompt return in good condition: Please return testers within 2 weeks and in good condition so they are available to others. As with a bit bank, if testers aren't returned within a month or are seriously damaged, we will not accept their return and will retain the full amount paid. Please also ensure testers are returned clean - we expect to receive them in the same condition they were sent out. An additional tester fee may be charged if we find significant cleaning or repairs are needed.
Returns should be sent to:
25 Glade Road
Marlow, Bucks SL7 1EA
Please pack them securely to prevent damage and use a tracked or "signed for" service, appropriately insured: we can't take responsibility for returned testers that are lost in transit. We recommend the use of Royal Mail - please DO NOT use My Hermes, as we have had several bad experiences with them.
By ordering testers you are accepting the above terms & conditions.