Advice on buying safely on-line

Advice on buying safely on-line

Full article text:

Chloe Bernard of says:

"When you hand your money to an on-line retailer you rely on them to deliver what you've ordered promptly and deal fairly with any problems.  So choose a retailer where you can have confidence in their service ethic and integrity.

  • Never use a site that says it stores your credit card details for future purchases unless unless they are a very large, sophisticated retailer in whose security you can have absolute confidence.
  • Remember that, by law, you have the right to return any purchase (with a very few exceptions such as perishable or custom-made goods) for a full refund up to 7 days after they are delivered. But you should notify the seller of your intention to return in writing (e.g. by email) within the 7 days."

 "We take pride in our reputation for excellent customer service and aim to always handle any concern or problem with a purchase promptly and with nimimum hassle. We also allow you 14 days to decide to make a return rather than the statutory 7."

"Our payments are totally secure: your credit card details go fully encrypted directly to Sagepay our card payment handler by-passing our site completely."

"We're offering to gift wrap for free any purchase made in the run-up to Christmas: just request this via an email to us ("

"We aim to ship any order within 48 hours of receiving the order and we ship via Royal Mail 1st Class or a next day courier service , so you can be sure your purchase will arrive in time."

"Anyone receiving a gift of one of our products is free to exchange it (for example if the size turns out to be wrong) without need for a receipt.  Because we exclusively sell all our products in the UK we can be sure anything returned came from us."